Effective Date: 29 May 2026
Last Updated: 29 May 2026

At PoshPay, we respect your privacy and are committed to protecting the personal and financial information you provide when using our website, mobile application, wallet, payment services, investment services, and other financial products.

This Privacy Policy explains how PoshPay collects, uses, stores, shares, and protects your information when you use our services.

By accessing or using PoshPay, you acknowledge that you have read and understood this Privacy Policy.

1. About PoshPay

PoshPay is a digital banking and financial services platform designed to provide mobile-first financial services to users in Nigeria. Our services may include digital wallets, money transfers, bill payments, airtime and data purchases, investment opportunities, referral rewards, and other financial and lifestyle services.

PoshPay

Website: poshpay.ng
Address: 11, Ogundana Street, Off Allen Avenue, Ikeja, Lagos State, Nigeria
Email: info@poshpay.ng
Phone: +234 803 925 4703

2. Information We Collect

Depending on the services you use, we may collect different categories of information.

2.1 Personal Information

This may include:

• Full name
• Date of birth
• Gender where required
• Residential address
• Phone number
• Email address
• Identification information
• Other information necessary to establish and verify your identity

2.2 KYC Information

To create and operate certain PoshPay accounts and financial services, we may collect information required for Know Your Customer (KYC) verification.

This may include:

• National Identification Number (NIN)
• Bank Verification Number (BVN)
• Selfie or facial verification information
• Identification documents
• Other information required for identity verification

2.3 Financial Information

When you use our financial services, we may collect information relating to:

• Wallet account details
• Bank account information
• Transaction information
• Payment information
• Deposit and withdrawal information
• Investment information
• Referral earnings
• Account balances
• Transaction history

2.4 Device and Technical Information

When you access PoshPay, certain technical information may be collected automatically, including:

• Device type
• Operating system
• Browser information
• IP address
• Mobile/device identifiers
• Application activity
• Login information
• Date and time of access

2.5 Communications

We may retain information you provide when you contact us through email, telephone, customer support, forms, or other communication channels.

3. How We Use Your Information

We may use your information to:

• Create and manage your PoshPay account
• Complete identity and KYC verification
• Provide wallet and financial services
• Process deposits and withdrawals
• Process money transfers
• Process bill payments
• Provide airtime and data services
• Process investment-related transactions
• Administer referral programmes
• Provide customer support
• Send transaction and account notifications
• Detect and prevent fraud and unauthorized activity
• Maintain the security of our platform
• Comply with applicable legal and regulatory obligations
• Improve our products, services and user experience
• Communicate important updates about our services

4. KYC and Identity Verification

Certain PoshPay services may require you to complete identity verification before they become available to you.

We may use information such as your NIN, BVN, selfie and other identification information to verify your identity and comply with applicable requirements.

You are responsible for ensuring that the information you provide is accurate, complete and up to date.

Providing false, misleading or fraudulent information may result in restrictions, suspension or termination of your account.

5. Financial and Transaction Information

When you conduct transactions through PoshPay, information relating to those transactions may be recorded.

This may include:

• Transaction amount
• Transaction type
• Date and time
• Sender and recipient information
• Wallet information
• Payment status
• Transaction reference
• Other information required to process or document the transaction

We use this information to process transactions, maintain records, provide statements and support users.

6. How We Share Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to provide our services, process transactions, verify identity, maintain our systems, prevent fraud, or comply with legal obligations.

These parties may include:

• Banking and payment partners
• Identity and KYC verification providers
• Bill payment providers
• Technology and infrastructure providers
• Investment or financial service partners
• Fraud prevention and security providers
• Professional advisers
• Government agencies and regulatory authorities where legally required

We seek to ensure that third parties handling personal information do so for legitimate purposes and with appropriate safeguards.

7. Data Security

PoshPay takes the security of your information seriously.

We implement appropriate technical, administrative and organizational measures designed to protect your personal and financial information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

Security measures may include access controls, authentication procedures, monitoring, secure infrastructure and other safeguards appropriate to the nature of the information being processed.

However, no internet-based system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and device.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Understand how users interact with our website
• Improve performance
• Support security
• Analyze website traffic

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Communications

We may send you communications relating to:

• Transactions
• Account activity
• Security alerts
• KYC verification
• Service updates
• Important changes to our terms or policies
• Customer support matters

Where permitted, we may also send information about products, features or promotional opportunities.

You may be able to opt out of certain promotional communications while continuing to receive essential service and security communications.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain account and transaction records
• Meet legal and regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect our legitimate interests

Retention periods may vary depending on the nature of the information and applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request information about how your data is processed

Certain requests may be subject to legal, regulatory or contractual limitations.

To exercise a privacy-related right, contact us using the details provided below.

12. Third-Party Services

PoshPay may integrate with third-party services, platforms, financial institutions, payment providers, airlines, utility providers, gift-card providers and other service providers.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies when interacting with third-party services.

13. Children’s Privacy

PoshPay is not intended to be used by individuals who are not legally permitted to enter into financial service arrangements.

We do not knowingly collect personal information from children in violation of applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technology or privacy practices.

When we make material changes, we may provide notice through the website, application or other appropriate channels.

The updated policy will become effective on the date stated at the beginning of the revised policy.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact PoshPay:

PoshPay
11, Ogundana Street, Off Allen Avenue,
Ikeja, Lagos State, Nigeria

Email: info@poshpay.ng
Phone: +234 803 925 4703
Website: poshpay.ng