Last Updated: November, 2025

PoshPay (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal and financial information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you access or use the PoshPay mobile application, website, and related financial services (“Services”).

By using PoshPay, you agree to the practices described in this Policy.

1. Information We Collect

We collect information to verify your identity, process transactions, prevent fraud, and provide a seamless financial experience.

A. Personal Information

• Full name
• Phone number
• Email address
• Date of birth
• Home or business address
• Identification documents (e.g., NIN, passport, driver’s license, voter’s card)
• Selfie or facial verification (when required)

B. Financial Information

• Bank account details
• Card information (securely processed through PCI-compliant providers)
• Wallet balances
• Transaction history
• Payment instructions

C. Device & Technical Information

• IP address
• Device type and operating system
• Mobile network information
• App usage and log data
• Cookies and tracking identifiers

D. Additional Information

• Customer support messages
• Feedback and survey responses
• Referral program details (if used)

2. How We Use Your Information

PoshPay uses your information to:

• Create and manage your account
• Process transactions, payments, withdrawals, and deposits
• Verify your identity (KYC) and comply with financial regulations
• Prevent fraud, unauthorized access, and suspicious activity
• Improve app performance, user experience, and security
• Communicate service updates, alerts, and promotional messages
• Provide customer support and resolve disputes
• Enforce our terms and legal obligations

We do not sell your personal information.

3. How We Share Your Information

We share your information only when necessary and in compliance with the law.

A. Trusted Third-Party Partners

We may share data with:

• Payment processors
• Card service providers
• Banking partners
• Identity verification partners
• Fraud detection and security providers
• Cloud hosting and analytics services

These partners are required to protect your data.

B. Legal & Regulatory Authorities

We may disclose information to comply with:

• Anti-money laundering (AML) regulations
• Know Your Customer (KYC) requirements
• Court orders, police investigations, or legal obligations
• Government audits

C. Business Transfers

If PoshPay undergoes a merger, acquisition, or restructuring, your information may be transferred in accordance with applicable laws. You will be informed if this happens.

4. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

• End-to-end encryption
• Tokenization of sensitive card data
• Multi-factor authentication (MFA)
• Secure server environment
• Firewalls and intrusion-prevention systems
• Continuous monitoring and security audits

While we take strong precautions, no electronic system is 100% secure. We continually improve our security practices.

5. Your Rights

Depending on your region, you may have the right to:

• Access and review your personal information
• Request correction or updates
• Request deletion (where legally permissible)
• Restrict or object to processing
• Opt out of marketing messages
• Request a copy of your data

To exercise your rights, contact us at [Insert Support Email].

6. Cookies & Tracking Technologies

PoshPay uses cookies and similar technologies to:

• Maintain secure login sessions
• Analyze usage patterns
• Improve app performance
• Personalize your experience

You may disable cookies on your device, but certain features may not work properly.

7. Data Retention

We retain your information only for as long as necessary for:

• Legal and regulatory obligations
• Fraud prevention
• Account management
• Record-keeping compliance

When data is no longer required, we securely delete or anonymize it.

8. Third-Party Links

PoshPay may contain links to external websites or services. We are not responsible for their content, policies, or practices. Always review their privacy policies before sharing information.

9. Children’s Privacy

PoshPay is not intended for users under the age of 18.
We do not knowingly collect data from minors.
If we discover such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
We will notify users of major changes through the app, email, or our website.
Your continued use of PoshPay means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

PoshPay Team
11, Ogundana street off Allen Avenue Ikeja, Lagos
Email: poshpaylimited@gmail.com
Phone: 08101356387
Website:poshpay.ng